| Buyer Note: |
| No Ready-made Dress!Need Custom-made!The whole custom made process(from the date we receive your payment and measurements)will take 15 to 20 working days. |
| Dress Can Be Made in Custom Size,Color,Design.We strongly recommend that you have your measurements taken by a professional before buying any gown online.Please follow the measurement instructions, and measure yourself carefully. |
| The dresses does not include any accessories such as :gloves, wedding veil and the crinoline petticoat ( if these accessories show on the pictures ) .Bidding is for the dress only! Some of our dresses picture looks puff ,if you need the dress looks puff the same as the picture , you need buy one petticoat separate. |
| About Size: |
For Custom Made Dress, please complete the format below and offer us when you place the order.
| 1. Bust: Cm/Inches |
| 2. Waist: Cm/Inches |
| 3. Hips: Cm/Inches |
| 4. Hollow To Floor Without Heel: Cm/Inches |
| 5. Natural Height: Cm/Inches |
| 6. Height of Heels: Cm/Inches |
| 7. Dress Closure(Zipper or Lace Up?): (Usually we recommand Lace Up) |
| 8. Dress Color( Please select a Color No. from our Color Chart): Color No. # |
| 9. Wear Date: |
| 10. Any other special requirment,If you have: |
| Color Chart: |
| Since computer screens have chromatic aberration, especially between CRT screen and LCD cscreen, color difference can not be avoided, so we can not guarantee that the color of our products will be excetly same as the pictures you saw, please understand. If you are very very strict in color, please contact us firstly before you place an order. Thanks. |
| Payment: |
| We accept Escrow payment which is Aliexpress safe payment. |
| Return policy: |
| 1.Order Cancellations|
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
2.Our Cancellations Policy
- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
3.Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
4.Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
5.Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
6.Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
7.Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on color chart of my shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.
All the items within 15 days warranty for exchange. And all returned items must be in the original packaging, if possible.We don?t repair or replace items with an expired warranty. Pls understand.Please feel free to contact us if you are not satisfied with the purchase.Customers are responsible for shipping charges on any returned items. It may take up to 7 business days to process your return after we receive your product.
| About us: |
| | 1.We welcome each sincere customer,whether enquiring or purchasing!We have own wedding dress factory in China.So our dress is cheaper than others. Our shop policy is quality first.Also,service is uppermost,so please don\\\\\\\'t hesitate to buy from us.
2.If you have any questions or are interested in our dress shop and Bridal Accessories,please feel free to contact us.We aim to respond to all questions within 6 hours.As a sincere seller,we very gladly provide the best product quality and good service to all buyers,If you have a quality question,please contact us soon.We will do our best solve it,and Our dress are all hand made with high-quality fabrics. We take great skill and spend more time to sew/embroidery/beading/applique/lining/boning/checking... Just to let you receive a satisfied dress!
Show some pictures for you. Hand working with high quality for our company\\\\\\\'s item.
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